You may have heard the famous answer to the question, “Why climb a mountain?” (“Because it is there.”) The same could be said about our desire to create programs that can communicate with us in a ...

When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer satisfaction. However, developing ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

As a judge for the newly minted Mobile UX Awards, I get to see and evaluate many different kinds of mobile experiences — including chatbots. Nearly 10 years after the launch of the game-changing app ...

While you might not be explicitly familiar with chatbot technology, you have likely encountered more than one in your life. Whether it’s customer service chatbots pinging you when you enter a website ...