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  1. Debt collection - Consumer Financial Protection Bureau

    Oct 30, 2025 · Understand how debt collection works, what your rights are, common issues with debt collection, and how to work with debt collectors.

  2. What is a debt collector and why are they contacting me?

    Aug 2, 2023 · A debt buyer has bought the debt and is now collecting that debt themselves or by using other debt collectors. If the debt collector is contacting you for payment on a debt, there is certain …

  3. How do I tell if a debt collector is legitimate or a scam?

    May 14, 2024 · A legitimate debt collector can tell you their company name and mailing address, as well as information about the debt they say you owe.

  4. What should I do when a debt collector contacts me?

    Aug 2, 2023 · When a debt collector first contacts you about a debt, they are, in general, legally required to provide you with certain information about the debt during that initial communication or within five …

  5. How do I negotiate a settlement with a debt collector?

    Aug 2, 2023 · When negotiating with a debt collector, you should confirm whether you owe the debt, calculate a realistic payment plan, and make a repayment proposal to the debt collector.

  6. Submit a complaint | Consumer Financial Protection Bureau

    Apr 7, 2026 · Find information and tools to submit a consumer complaint to the Consumer Financial Protection Bureau.

  7. Debt collection key terms - Consumer Financial Protection Bureau

    Dec 28, 2022 · Debt collector Under the federal Fair Debt Collection Practices Act, a debt collector generally is a person or a company that regularly collects debts owed to others, usually when those …

  8. Know your rights and protections when it comes to medical bills and ...

    A medical emergency or treatment could turn into an unexpected financial crisis. Learn your rights, how to protect your credit, and how to steer clear of pitfalls.

  9. CFPB Takes Action Against Phoenix Financial Services for Illegal ...

    Jun 8, 2023 · The Consumer Financial Protection Bureau (CFPB) took action against medical debt collector Phoenix Financial Services (Phoenix) for numerous debt collection and credit reporting …

  10. What is a debt relief program and how do I know if I should use one?

    Aug 28, 2023 · Debt relief or settlement companies typically offer to work with creditors to renegotiate, settle, or change the terms of a debt – but working with these companies can be risky.